Guangzhou Tongchuang Electronic Technology Co., Ltd.
Tongchuang (Guangzhou) is specialized in digital advertising products ever since 2007.
Our main products include:
1: Printers, such as eco solvent printer, solvent printer, UV flat and roll-to-roll printer.
2: Full series printing inks
3: Printing accessories and print media.
We have a complete production line that integrates manufacturing,research&
development, sales and after-sales service and gives high priority to quality.
Our shining point is long-term and professional background, Our team has been
majoring in digital priniting for 15 years. Our chief technology officer Mr yang worked
as overseas technician during his early years of working. He is tech-proficient and good
at solving technical problems. Such technical support will guarantee good after-sale
service for our customers. Besides, we are proud of our sales team who are familiar
with international trade process. Not only knowing printing products very well,
but also standing in the customer's point of view, our salespersons strive to offer
customers choices and create a win-win situation.Always do right things for our
customers and aim at growth and success of our customers. because the success
of Tongchuang company is measured by customers' success and satisfaction.
Let’s paint our future with full CMYK inks and step into a colorful wonderland together.
Paul is our new customer. Here is the story between us. At first, he gave machine order to
another supplier because of their low price. Everything went on well after payment. When
machine arrives, he did not know how to install machine. He went to his supplier for technical
service. Their reply is that their price does not include after-sale service. He could do nothing
but ask us for help. For then on, our friendship begins. Competition in China is fierce, but we
value quality and after-sale service the most, because they are the only way to long term survival
Q: I don't know your company well, how can I trust you?
We are the Gold Supplier and Verified Supplier of Alibaba, as well as approved
by CE and SGS certification .
Q: How long can I receive the goods?
We deliver goods within 5~7 working days after we receive deposit. Goods
can be shipped to you by air or by sea.
Q: When my machine needs to be repaired, where to buy parts?
We have a complete set of Quality Inspection system. QC staff monitor the entire
production processes to ensure that our machine meets your requirement. Each machine
will be strictly tested and well packed before leaving factory. It will
then be opened again for a second test by our supervisors before delivery. Besides,
I myself will go to test if your machine is working normally. Test videos and pictures
will also be taken and sent to you for your final check. It hardly happens that our
machine doesn't function, but if it happens, our engineer will help you solve the
problem: If board goes wrong, we will replace or repair it within warranty time. About spare
parts, we suggest you buy several pieces as backup together with machine, like cap, damper,
encoder strip, bump. These consumables usually need to be replaced, others are not placed often.
Besides, ourspare parts are easy to be found, you can also buy from your local suppliers.
Q: Do new equipment have heads installed?
Heads will not be installed. Heads will be put separately inside wooden package
to protect heads from damage during sea transportation. Do not worry about
head installation. You will receive a picture which shows clearly how to connect print
head, head board and print head
cable.Our engineer will also offer you online guidance on installation and calibration.
Q: Do they need to be assembled by a technician?
All machine arrives assembled. all spare parts are packed inside. When you receive machine,
you do not need to buy spare parts, all you need to do is install print head and software and
Q: How about the machine installation if I don't know how to install?
A: Our engineers can speak English, they will help you install machine on line via
team viewer. Engineers can also come to your country to offer on-site training on
machine. Besides, welcome to visit us for inspecting machine quality and get
Q: What is your Warranty Policy?
We provide 1 year warranty on all electrical boards. If any part have problem during
warranty time, our company will send you replacing parts for free and help you to
change the parts. We provide lifelong after sales service.
Q:What is your company philosophy?
The only way to survive the fierce “price war” is high quality and after-sale service.
What we are looking for is not one-time order, but long time win-win cooperation.